LHI is committed to Quality Excellence driven by a complete Quality Management System based on widely-recognized Eight Quality Management principles. These principles address everything from customer relations to leadership direction and decision-making. This system forms a network of coordinated activities designed to direct and control an organization, ensuring quality performance and results. Continual improvement over the long term is achieved, by focusing on customers while addressing the needs of all stakeholders.
LHI’s Quality Assurance team operates as the in-house customer representative to support operations, and provides a mirror to allow us to view ourselves objectively.
LHI has an extensive medical quality assurance program in place. Components of the program consist of an extensive training of all medical providers, nurse reviewers and physician reviewers; as well as continuing audits.